Employee Spotlight - Nicole Sargent

With a natural desire to help people and a passion for local government, it’s no wonder Nicole Sargent fits in perfectly at Redman Solutions and is admired by colleagues and clients. We caught up with Nicole and discovered her love of the great outdoors and the important role she played in the 2019 Townsville Floods.

Where are you originally from, and where are you based?

I was born and raised in Townsville and proudly still call it home. We are lucky to be surrounded by family and love the lifestyle. In saying that, it does get quite hot, and we actually prefer colder climates – but we will probably wait until our two sons are older before we think about making the move.

Explain a little about your role:

I assist local councils with implementing new systems that improve their business processes. Having worked in local government myself, I love working with teams to align how they work with technology and streamline what they do. My goal is to make their lives easier and allow them to provide the best possible service and outcomes to their residents.

Working closely with clients also allows me to share feedback and enhancements on our solutions with our internal development teams. We’re an innovative team that thrives on feedback, and it’s quite exciting that we are helping to shape how local government uses technology to streamline how they work.

How long have you been part of Team Redman?

I joined in July last year. It’s only been eight months, but it feels like I have been part of the team forever!

What gets you up and going in the morning?

Knowing that I am helping people, providing clarity and finding ways that will improve their work life.

I enjoy solving problems and get an adrenaline rush when I can help people work through a challenge and come out the other side with some benefits and positive improvements. My aim is to make it easier and more enjoyable for people to do their job so they also enjoy coming to work each day.

Outside of work, what do you enjoy doing?

I’m a self-confessed book nerd and love nestling up with a good story on a rainy day – when I get the chance. Otherwise, you will find me down by the river on my stand-up paddle board or playing (winning) board games or puzzles with my kids.

So, you love being outdoors?

I love travelling around Australia and visiting local communities - I just wish I could do more of it. I look forward to being able to visit more Local Government clients in the future to understand more about their regions, how they work and what’s important to them.

What’s one thing people might not know about you?

I was awarded a National Emergency Medal for my work in the 2019 Townsville Floods. I worked as the Operations Coordinator and Emergency System Superuser in the Townsville Local Disaster Management Centre.